Three paths, many possibilities

At Frontiers, leaders from groundbreaking companies join with Slack partners, customers, and technologists to explore new ways of working together. This year, we’ve created three different tracks to guide you toward the sessions, the workshops, and the speakers best for your particular role or organization.

Pathfinder Track

For business leaders looking to chart a better course

Learn how teams across Sales, Engineering, HR and more use Slack to ensure clarity of purpose, drive strategic alignment, and streamline execution.

Opportunity Track

For IT leaders and experienced admins seeking greater success

Learn from peers’ evaluation journeys and success criteria, as well as explore concrete use cases.

Curiosity Track

For developers looking for immersive training and fresh ideas

Get hands-on experience on the entire app development process, and swap advice with Slack development experts.

Agenda

Day 1, April 24

7:30am
Registration and breakfast
9:00am
Opening keynote: Serena Williams and Stewart Butterfield Stewart Butterfield Co-founder and CEO, Slack Serena Williams Tennis champion, entrepreneur
10:20am
All in on Slack: Strategies for cross-functional engagement and collaboration on Slack Jeanne Jang VP of Innovation Labs, E*TRADE Christina Kosmowski VP, Customer Success, Slack Gopi Parampalli VP of IT, Electronic Arts
Pathfinder Track
Slack works best when everyone’s on the same page, or at least the same instance. Discover ways to make companywide use of Slack welcoming to all teams, regardless of function or tech-savviness. We’ll talk about cross-functional collaboration strategies to keep everyone aligned and in-tune, boosting agility and making the most of software investments. 10:20am-11:00am
Session Tags
Beginner Comms End-User IT HR Marketing Sales
Above and beyond: Exceeding your business goals with Slack Angela Bhurji Senior Director of IT, Accelerate Customer Experience, Symantec Stephen Franchetti VP of Business Technology, Slack Cheryl Razzell Global Head of Digital Tooling, HSBC
Opportunity Track
In today’s fast-changing workplace, alignment and agility are essential for success. Learn how to leverage Slack as a collaboration hub to help your company stay aligned and achieve more. We will reveal practical product features and best practices that will help you realize the full value of Slack, and the full potential of your talent and technology. 10:20am-11:00am
Session Tags
Beginner Intermediate Admin Engineering IT
State of the platform: Where we’re going and how you can join us Giacomo DiGrigoli Group Product Manager, Platform, Slack Bear Douglas Director of Developer Relations, Slack Brian Elliott VP and GM of Platform, Slack Jammie Mountz Senior Front End Engineer, Platform, Slack Ellie Powers Director of Product, Platform, Slack
Curiosity Track
Kick off two days of immersive training with a celebration exploring how far we’ve come and what’s on the horizon. Learn about the latest Slack platform features, hear inspirational stories about what’s possible and chart a course for your personal curriculum at this year’s Frontiers. 10:20am-11:00am
Session Tags
Beginner Developer Engineering IT
11:15am
Executive view: Transforming your business with transparency and agility Kristin Geyer Manager Internal Comms, Wayfair Sherry Rosenkrantz Senior Customer Success Manager, Slack Rahul Singh Executive Mobility Director, Ford
Pathfinder Track
In a fireside chat, you’ll learn how Slack keeps executives focused and informed. Executives and Internal Communications leaders will share ways they use Slack to engage with employees efficiently, surface concerns and shape corporate culture. You’ll hear how Slack both increases executive impact and drives successful adoption across the organization. 11:15am-11:55am
Session Tags
Beginner End-User Engineering IT Marketing Sales
Scaling from 10 to 10,000 users: Structuring Slack effectively (Part 1 of 2) Steve Damadeo Senior Director of Information Technology, Professional Services Firm Freya Hurwitz Group Product Manager, Enterprise Business Systems/IT Operations, TripAdvisor Gina Jacobson Manager, Customer Success, Slack Jen Mingo Senior Director, Head of Global Specialist Practices, Slack
Opportunity Track
Whether you had an initial strategy for Slack at your organization or not, we’ve got you covered. Learn all the must-do’s and best practices that set teams up for success, no matter their size. We’ll cover everything from change management to ongoing education so that your organization’s Slack usage can keep growing, but without the growing pains. 11:15am-11:55am
Session Tags
Beginner Intermediate Admin Engineering IT
Building user-centric app experiences with Block Kit (Part 1 of 2) Sarah Barnekow Senior Partner Engineer, Slack Mark Benussi Senior Technical Architect, Customer Success, Slack Katie Chen Staff Product Designer, Platform, Slack
Curiosity Track
To move work forward, app experiences must be engaging, intuitive and provide value to the user. In this session, you’ll learn how Block Kit—the new UI framework for Slack apps—enables you to build app messages that inspire action. We suggest you attend this workshop before part two in the afternoon. 11:15am-11:55am
Session Tags
Intermediate Developer Engineering IT
11:55am
Lunch; expo area open
1:30pm
Product and vision keynote: Innovations driving the future of work forward Brian Elliott VP and GM of Platform, Slack Robert Frati SVP of Sales and Customer Success, Slack Gopi Parampalli VP of IT, Electronic Arts Tamar Yehoshua Chief Product Officer, Slack
3:00pm
Anticipating, monitoring and managing incidents via Slack Dan Bruce Paramedic/Engineer, RPI Ambulance (Rensselaer Polytechnic Institute) Rachel Obstler VP, Product, PagerDuty Ali Rayl VP of Customer Experience, Slack Jon Soini Principal Technology Product Manager, T-Mobile
Pathfinder Track
Hear why—and how—leading enterprises use Slack to monitor network quality, respond to incidents and keep customers happy. We’ll cover how Slack keeps multiple departments aligned and in sync. See how teams use Slack to share essential information and interact with customers in real time, reducing time to resolution. 3:00pm-3:40pm
Session Tags
Beginner End-User Engineering
Apps in Slack: Getting more value out of your tech stack Michael Chen Senior Product Marketing Manager, Slack Kirk Pedersen Senior IT Leader, IBM Michael Solomon Product Strategy Director, Hearst Magazines
Opportunity Track
Did you know that the average enterprise uses more than 1,100 cloud services? As companies move toward best-of-breed providers, your tools must work together. We’ll cover how Slack helps customers get more from existing tools—both third party and internally built. Plus, we’ll preview new ways Slack will sync with your email, calendar, files and more. 3:00pm-3:40pm
Session Tags
Beginner Intermediate Admin Engineering HR IT Marketing Sales
Building user-centric app experiences with Block Kit (Part 2 of 2) Sarah Barnekow Senior Partner Engineer, Slack Guillermo Gette Founder and CEO, Workast Byron Jones Director of Product Management, Optimizely Jeremy Mack Managing Partner, Postlight
Curiosity Track
Armed with the fundamentals of interactive app building, we’ll go even deeper with Block Kit. In this workshop, you’ll rapidly prototype app experiences with Block Kit Builder. You’ll also design and build apps that inspire clear, action-oriented user experiences. Attending part one of this session in the morning is recommended but not required. 3:00pm-3:40pm
Session Tags
Advanced Developer Engineering IT
3:40pm
Afternoon break; expo area open
4:20pm
Closing keynotes: Conversations with customers and special guests Customer conversations Guy Raz Award-winning reporter; radio and podcast host and creator, NPR Kyle Connaughton Owner and Chef, SingleThread Farm-Restaurant-Inn Toby Sun CEO and Co-founder, Lime The Next Chapter: Bringing formerly incarcerated individuals into tech Kenyatta Leal Director of Re-entry, The Last Mile Scott Budnick CEO of One Community; founder of the Anti-Recidivism Coalition (ARC) Common Founder of Imagine Justice; Oscar and Grammy award-winning author and activist La June Montgomery Tabron President and CEO, W.K. Kellogg Foundation
5:20pm
Sponsor happy hour; expo area open
6:30pm
Frontiers celebration It’s all happening at the Exploratorium.

Day 2, April 25

8:00am
Breakfast; expo area open
9:30am
Product keynote: The future of enterprise and security with Slack Jemima Kiss Editor and Journalist Sujith Abraham Group VP, APAC and EMEA Strategy and Operations, Oracle Brad Armstrong VP, Business and Corporate Development, Slack Paul Donnelly VP, Corporate Application Services, Oracle Ilan Frank Head of Enterprise Product, Slack Christina Kosmowski VP, Customer Success, Slack Tamar Yehoshua Chief Product Officer, Slack Eric Yuan Founder and CEO, Zoom
10:45am
How Engineering does DevOps using Slack Will Bengtson Cloud and Platform Engineer, Netflix Karl Owen Distinguished Engineer, Dell Dusty Pearce Director, Service Engineering, Slack
Pathfinder Track
See how DevOps teams use Slack, from code reviews to cross-functional communication. We’ll show how technical teams centralize and automate their workflows through Slack using all their favorite tools and apps. You’ll come away with an understanding of how Slack helps DevOps teams work more efficiently, leading to stronger features and faster releases. 10:45am-11:25am
Session Tags
Beginner End-User Customer Service Marketing Sales
Slack’s product roadmap: What’s coming soon Jess Fain Chief of Staff, Product, Slack Mat Mullen Product Strategy Lead, Slack Salman Suhail Group Product Manager, Platform, Slack
Opportunity Track
Get a sneak peek into what’s next for Slack. For admins, we’ll preview new security controls and tools to manage channels. We’ll also show a variety of new features designed to help your users focus and get essential information faster. We’ll wrap up with a Q&A, so bring your questions. 10:45am-11:25am
Session Tags
Advanced Intermediate Admin Engineering HR IT
Beyond APIs: Everything (else) you need to build a Slack app at your organization Mark Benussi Senior Technical Architect, Customer Success, Slack Jim Ray Senior Developer Advocate, Slack
Curiosity Track
Building on the Slack platform can help your organization accomplish more. In this session, you’ll learn how to: assemble the right team; decide which app to build; work with IT; and handle security concerns. As a bonus, we’ll teach you how to get your team to adopt your app with a few promotion techniques. 10:45am-11:25am
Session Tags
Intermediate Developer Engineering IT
11:40am
HR, Slack and cultivating positive employee experiences Robby Kwok VP of People, Slack Kaitlin Norris Culture Specialist, Shopify
Pathfinder Track
Learn how Slack makes a positive impact on new and existing employees by streamlining and accelerating core HR processes such as hiring, onboarding and internal communications. We’ll show how connecting employees to the people, knowledge and software they need, in a single collaboration hub, improves employee experience and pushes productivity further. 11:40am-12:20pm
Session Tags
Beginner Comms End-User HR Marketing
Balancing agility and security in Slack Sudhir Dureja Senior Director, Oracle Larkin Ryder Director, Product Security, Slack
Opportunity Track
Collaboration tools need to drive business value but also keep data secure. In this two-part session, we’ll walk through Slack’s security offerings before hearing from a customer about how it uses specific Slack features to meet its security objectives. Learn how Slack helps companies manage privacy concerns, without sacrificing usability. 11:40am-12:20pm
Session Tags
Beginner Intermediate Admin Engineering IT
Slackathon: A hands-on workshop (Part 1 of 3) Bear Douglas Director of Developer Relations, Slack Colm Doyle Developer Relations Lead, EMEA, Slack Brian Elliott VP and GM of Platform, Slack Ellie Powers Director of Product, Platform, Slack Helen Zeng Senior PM, API Infrastructure, Slack
Curiosity Track
Tackle your real-world business challenges at the first-ever Frontiers Slackathon. Work on your own (or in a group, if you prefer) to show off your newfound empathic design and Block Kit Builder skills and compete against your peers for prizes. We’ll break at lunch, then reconvene for more build-time and a Slack and Tell judging session. 11:40am-12:20pm
Session Tags
Intermediate Developer Engineering IT
12:20pm
Lunch; expo area open
1:50pm
Slack for Sales: Boost your time to value Davey Friedman Consumer Sales Manager, WeWork Renu Gupta Director, Large Enterprise, Slack Dannie Herzberg Head of Mid Market Sales, Slack Eraj Siddiqui Director, Customer Success Operations, Autodesk
Pathfinder Track
Slack and key Slack customers will share essential how-to’s for sales teams. Hear how Slack can shorten the sales cycle, increasing time to value and creating opportunities for “anytime, anywhere” selling. Find new ways to streamline your current sales processes, and see apps in action that’ll help your team achieve more with less effort. 1:50pm-2:30pm
Session Tags
Intermediate End-User Engineering IT
Scaling from 10 to 10,000 users: Managing Slack efficiently (Part 2 of 2) Ilan Frank Head of Enterprise Product, Slack Colin Gibbs Senior Product Manager, Slack Marina Milenkovic Senior Solutions Engineer, Large Enterprise, Slack
Opportunity Track
Let’s explore specific features you can leverage to manage Slack easily and efficiently. From streamlining workflows for evaluating and approving apps to creating workspaces that help increase teams’ productivity, we’ll walk you through our top tools for admins. 1:50pm-2:30pm
Session Tags
Advanced Intermediate Admin Comms HR IT
Slackathon: A hands-on workshop (Part 2 of 3) Bear Douglas Director of Developer Relations, Slack Colm Doyle Developer Relations Lead, EMEA, Slack Brian Elliott VP and GM of Platform, Slack Ellie Powers Director of Product, Platform, Slack Helen Zeng Senior PM, API Infrastructure, Slack
Curiosity Track
It’s time to get your hands back on the keyboard, to build a prototype of your Slack app or spruce up one you’ve written in the past. Once your prototype has some steam, pitch the reasons it’s the best to a panel of expert judges during Slack and Tell. May the best app win! 1:50pm-2:30pm
Session Tags
Advanced Developer Engineering IT
2:45pm
Unlocking better customer service with faster, connected teams Jonathan Brummel Senior Manager, Premier Support, Zendesk Ali Rayl VP of Customer Experience, Slack China Scroggins Operations Manager, Customer Care, Nordstrom
Pathfinder Track
See how bringing multiple departments into Slack—including Customer Service, Marketing and Engineering—turbocharges its benefits. Hear from customers how Slack helps centralize shared knowledge, leading to faster customer-issue resolution and greater customer empathy. 2:45pm-3:25pm
Session Tags
Beginner End-User Customer Service
Work beyond your organization’s walls with Slack Julia Grace Senior Director of Engineering, Slack Ryan McGredy Senior Manager, Solutions Engineering, Optimizely Paul Rosania Director of Product, Slack
Opportunity Track
Slack isn’t just where your team works: It’s where your people collaborate with vendors, clients and contractors. In this session, we’ll show how real-life teams work inside Slack with external parties using Shared Channels and guest accounts. Then we’ll dive into some best practices (e.g., channel naming, time limits) for managing external work in Slack. 2:45pm-3:25pm
Session Tags
Beginner Intermediate Admin Comms Engineering IT
Slackathon: A hands-on workshop (Part 3 of 3) Atin Bansal Principal Program Manager, Microsoft Netali Jakubovitz Product Manager, Doodle Roman Roznovsky Co-founder, Workstreams.ai
Curiosity Track
It’s time to get your hands back on the keyboard, to build a prototype of your Slack app, or spruce up one you’ve written in the past. Once your prototype has some steam, pitch the reasons it’s the best to a panel of expert judges during Slack and Tell. May the best app win! 2:45pm-3:25pm
Session Tags
Advanced Developer Engineering IT
3:25pm
Afternoon break; expo area open
3:45pm
Exploring the next Frontier with Dr. Mae Jemison Dr. Mae Jemison First woman of color in space and Principal of the 100 Year Starship Initiative Stewart Butterfield Co-founder and CEO, Slack
4:45pm
Hosted reception with our sponsors