FAQ

What is Slack Frontiers?

Frontiers is a two-day conference featuring curated experiences for business decision-makers, IT/tech leaders and Slack admins, and developers. What’s more, Frontiers offers a dynamic partner exhibition space, educational installations, community networking opportunities, and even a party or two. You’ll return from Frontiers with expert insights, valuable connections, and real-life Slack use cases to drive better alignment and smarter execution.

How do I register?

To register, complete checkout on the registration page, click here.

Early Bird and standard registration pricing has expired. On-site registration will be $999.

Slack only accepts credit cards for registration. Payment can be made by Visa, Mastercard or American Express.

If you have questions about group registrations, please contact the Frontiers event team.

Slack Frontiers is a business conference and not appropriate for anyone under the age of 18. Guest passes or spouse tickets are not available.

If you have any special dietary requirements or ADA questions, please contact the Frontiers event team.

How do I get a copy of my invoice/receipt?

When you register, a confirmation email will be sent to the email address used for registration. If you did not receive this email or cannot locate it, please email our Registration Team: registration19@slackfrontiers.com

What is your registration cancellation and substitution policy?

All requests to substitute or cancel an existing registration must be sent in writing to registration19@slackfrontiers.com. The following cancellation policy applies to your registration package:

  • Cancellations received on or before February 13, 2019 (11:59 PST) – Full refund will be applied.
  • Cancellations received on or before March 27, 2019 (11:59 PST) – 50% refund will be applied.
  • Cancellations received on or after March 28, 2019 – No refund
  • No-show – No refund

Substitutions

Attendee substitutions from the same company may be made at any time at no charge but must be made in writing. Substituting registration status to an individual outside of your company will not be granted.

Substitution requests must be received via email from the original attendee requesting cancellation of his/her registration, and include the name of the person who will be taking his/her place, as well as the substitute registrant’s email address. Please send to registration19@slackfrontiers.com.

Important Note: Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.

Is there non-profit pricing?

At Slack, we are committed to ensuring all people and organizations thrive in and around Slack. To aid in that effort we’ve created a non-profit application process which offers the opportunity for qualifying organizations to access complimentary and/or discount tickets. To qualify, your organization must be registered as a charitable organization with the IRS, your local tax service or a local charity commission. To learn more click here.

What’s new in 2019?

Frontiers 2019 will feature a brand new speaker lineup, exciting product announcements, an added developer track with hands-on workshops, plus a customer and partner celebration taking place at the Exploratorium.

Who attends Frontiers?

  • IT leaders and Slack administrators exploring new team collaboration solutions.
  • Functional leaders interested deepening the value of Slack for Sales, Marketing, Engineering, Human Resources or Customer Service teams.
  • And developers looking for hands-on experience on all parts of the app development process, and for building custom integrations and apps for specific use cases.

Can I select sessions to build my agenda?

Yes! As part of the registration process, you can build an agenda by selecting individual breakout sessions. You can also select one of our three conference tracks to add multiple sessions at once.

When is the conference app available?

The conference app will be available in early April. Once it’s available, registrants will receive an email with download information.

How does Frontiers accommodate specific needs?

As you move through the registration process, you will find questions pertaining to special needs as well as dietary restrictions. We monitor these answers very closely and will reach out to you should the Frontiers Team have any questions.

All areas of Pier 27/29 are wheelchair accessible. There are elevators throughout Pier 27 for second floor access. If at any point you need assistance, the Frontiers Team will be happy to help. Wheelchair accessible seating will be available at all sessions. Gender neutral restrooms and mother’s rooms are available on site. Please refer to the Frontiers map for locations.

Our catering team can accommodate most dietary restrictions. All meals will have options for vegetarian, vegan, gluten free, and kosher and all items will be labeled with their ingredients. Please indicate your request during the registration process.

Should you have any additional questions, or if we did not address your specific need, please email info19@slackfrontiers.com and a member of our team will be happy to assist.

If I have another question, who should I contact?